Getting your team actually using AI

Set it up properly from day one

System Prompt

Why the system prompt is the most important decision you make — and how to write one that produces consistent, on-brand outputs for everyone on your team.

Give your team a shared starting point

Claude Projects

How Projects turn Claude from a personal assistant into a team resource — so outputs don't vary wildly based on who wrote the prompt.

Connect Claude to your actual work

Skills & Connectors

Which Skills and Connectors are actually worth enabling — and how to give Claude access to your documents without making your team copy-paste everything.

What to tell your team about trust

Hallucination

The specific failure patterns your team needs to know — so they can catch the ones that matter without second-guessing everything Claude produces.

When to give Claude your knowledge base

RAG

Whether you actually need to connect Claude to your documents — and what changes when you do.

Knowing if it's actually working

Evals

How to measure whether the rollout is delivering — beyond "people seem to like it."