Dispatch
Also: Claude Dispatch
Dispatch lets you assign tasks to Claude from your phone or the web, and Claude picks them up on your desktop to execute. You write what you need done — "prepare the weekly report", "research these three companies" — and Claude works through it on your computer while you do something else. The task and its progress persist across devices. It is the async version of Cowork: instead of working alongside you in real time, Claude works independently and reports back.
In practice
You have incoming customer messages that could be billing questions, technical issues, or feature requests. Dispatch is the routing layer — it reads each message and sends it to the right Claude-powered handler: billing goes to one prompt, bugs go to another. It's how multi-topic AI systems stay accurate by keeping tasks separated.
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