Change Management
Also: AI change management
The organizational work of helping people adapt when AI changes their workflows — making sure the transition is smooth rather than disruptive. When a company deploys an AI tool, the technical setup is usually the easy part. The hard part is: getting people to change habits, addressing the fear of job loss, retraining for new responsibilities, and maintaining quality during the transition. Change management is the most consistently underestimated cost in AI deployments.
In practice
You roll out Claude to your 50-person sales team. Three weeks later, 40 people have stopped using it because nobody explained how it fits their workflow, and two early bad outputs spooked people. Change management is the human side of the rollout — communication, training, champions, and handling the resistance that comes with any new tool.
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